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Upon completion of this module students are expected to understand the main steps that a product undergoes from being raw materials until delivery of the product to the customer, as well as how these steps can be designed and managed.
Students will be able to:
- formulate an Operations Management strategy and translate this strategy into operational decisions
- analyse problems in an Operations setting using relevant literature, theory and data
- report on Operations Management decisions with a logical flow of argumentation
More specifically this means that students can:
- explain how operations and processes can be designed
- explain the way in which production of goods and services is planned and controlled
- explain how organisations can systematically improve operations, products and services
- explain the role and importance of global operations, and the role of Corporate Social Responsibility in the design, planning and control, and improvement of operations
- apply quantitative concepts and tools for the analysis of (relatively simple) operations problems, and solve them
- formulate (I)LP-models and interpret the computed solution of the (I)LP model
- set up a project network, determine the critical path and make a cost/time analysis
- choose the appropriate queuing model in a given context and calculate relevant queuing performance indicators (e.g. average waiting time and utilisation of the server(s));
- set up a decision tree and choose the best option based on expected value (with and without taking additional information into account);
- apply appropriate moving average and exponential smoothing methods, determine a linear trend line, and calculate the forecast accuracy
- apply a number of standard methods to control inventories in case demand is deterministic
- apply some standard methods to determine safety stock levels in case demand is stochastic, in the continuous as well as periodic review case, and analyse the impact of key parameters
- explain the evolution of supply management, its context and the scope of the purchasing function
- explain a firm's purchasing strategy, policy and the purchasing process
- understand and make decisions on supply management issues :(1) portfolio analysis (e.g. Kraljic) and (2) specifications & supplier selection
- explain the performance requirements, organisational structure and inter-firm relationships in which a purchasing department operates
- describe leading edge topics in supply management, in particular corporate social responsibility in purchasing
- understand the context of public procurement and its variances in relation to private procurement
- apply elementary probability theory, such as probability rules, conditional probability and independence
- compute the expectation and variance of a random variable and is able to describe their meaning
- describe a number of probability distributions, for numbers (e.g. the binominal distribution) and for interval variables (continuous, e.g. the normal distribution), and recognises or applies these in practical situations.
- compute relevant probabilities with respect to the mean and the summation of variables
- formulate an Operations Management strategy and translate this strategy into operational decisions
- analyse problems in an Operations setting using relevant literature, theory and data
- report on Operations Management decisions with a logical flow of argumentation
- develop good arguments by using crucial argumentative tools;
- recognise and avoid fallacies;
- provide helpful peer feedback on argumentation
- know the different roles within team, learn how to collaborate and how to deal with friction between team-members
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In the Business Operations Management module you will learn about several knowledge domains. Besides the production management principles that are core to operations management, you will learn about the key concepts of purchasing and supply management as well as supply chain management . Your study activities concerning operations management (OM) will deal with concepts such as the design and management of production and supply chain processes within a company. Purchasing and supply management (PSM) pays specific attention to the purchasing function and the management buyer-supplier relationships. Due to the quantitative nature of operations management and the quantitative focus of the BOM module in the International Business Administration programme, considerable attention will be devoted to quantitative modeling (QuaMo). The inclusion of modeling will stimulate your analytical skills in a more general sense. The Research methods learning line which is integrated in all modules of the study programme, deals with probability during this module, as this is necessary knowledge for learning some of the operations management topics. The business skills learning line is mostly related to the project in this module. Main topics are argumentation, decision making and feedback capabilities.
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| Basic understanding of probability and statistics. Basic level of understanding of algebra and calculus. Basic level of understanding of the phenomena (i) primary process, (ii) secondary process, (iii) transformation process |
| Bachelor International Business Administration |
| | Required materialsBook| Slack, N, Brandon-Jones, A., Johnston, R. (2019, 9th edition). Operations Management, Pearson.ISBN:9781292253961 |
| Book| Cousins, Lamming, Lawson, Squire (2008). Strategic supply management, Pearson. ISBN: 9780273651000 (available as e-book via https://ut.on.worldcat.org/oclc/666944723). |
| Book| B.W. Taylor III (2015, 12th ed.). Introduction to Management Science, Pearson. ISBN 9781292092911. The books of Taylor and De Veaux et al. will be used in other IBA modules as well. |
| Book| De Veaux, Velleman & Bock. Stats: Data and Models, 4th edition (global edition). Pearson. ISBN: 9781292101637. The books of Taylor and De Veaux et al. will be used in other IBA modules as well |
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Recommended materials-Instructional modesLecture
| Project supervised| Presence duty | | Yes |
| Project unsupervised
| Response college| Presence duty | | Yes |
| Self study without assistance
| Tutorial
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TestsOperations Management
| Quantitative Modelling
| Purchasing and Supply Management
| Probability
| Operations management simulation game
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