Kies de Nederlandse taal
Course module: 202000553
Business Operations Management
Course infoSchedule
Course module202000553
Credits (ECTS)15
Course typeStudy Unit
Language of instructionEnglish
Contact P. Hoffmann
PreviousNext 4
dr. S.O.M. de Boer
S. Dijkstra
G. Finocchio
Lecturer P. Hoffmann
Contactperson for the course P. Hoffmann
Academic year2020
Starting block
Application procedureYou apply via OSIRIS Student
Registration using OSIRISYes
Upon completion of this module students are expected to understand the main steps that a product undergoes from raw materials until delivery of the product to the customer, as well how these steps can be designed and managed.
Students will be able to:
  • formulate an Operations Management strategy and translate this strategy into operational decisions
  • analyze problems in an Operations setting using relevant literature, theory and data
  • report on Operations Management decisions  with a logical flow of argumentation

More specifically this means that students can:
  • explain how operations and processes can be designed
  • explain the way in which production of goods and services is planned and controlled
  • explain how organizations can systematically improve operations, products and services
  • explain the role and importance of global operations, and the role of Corporate Social Responsibility in the design, planning and control, and improvement of operations
  • apply quantitative concepts and tools for the analysis of (relatively simple) operations problems, and solve them
  • formulate (I)LP-models and interpret the computed solution of the (I)LP model
  • set up a project network, determine the critical path and make a cost/time analysis
  • choose the appropriate queuing model in a given context and calculate relevant queuing performance indicators (like e.g. average waiting time and utilization of the server(s));
  • set up a decision tree and choose the best option based on expected value (without and with taking additional information into account);
  • apply appropriate moving average and exponential smoothing methods, determine a linear trend line, and calculate the forecast accuracy
  • apply a number of standard methods to control inventories in case demand is deterministic
  • apply some standard methods to determine safety stock levels in case demand is stochastic, in the continuous as well as periodic review case, and analyze the impact of key parameters
  • explain the evolution of supply management, its context and the scope of the purchasing function
  • explain a firm’s purchasing strategy, policy and the purchasing process
  • understand and make decisions on supply management issues being (1) portfolio analysis (e.g. Kraljic) and (2) specifications & supplier selection
  • explain the performance requirements, organizational structure and inter-firm relationships in which a purchasing department operates
  • describe leading edge topics in supply management, in particular corporate social responsibility in purchasing
  • understand the context of public procurement and its variances in relation to private procurement
  • apply elementary probability theory, such as probability rules, conditional probability and independence
  • compute the expectation and variance of a random variable and is able to describe their meaning
  • describe a number of probability distributions, for numbers (e.g. the binominal distribution) and for interval variables (continuous, e.g. the normal distribution), and recognizes or applies these in practical situations.
  • compute relevant probabilities with respect to the mean and the summation of variables
  • formulate an Operations Management strategy and translate this strategy into operational decisions
  • analyze problems in an Operations setting using relevant literature, theory and data
  • report on Operations Management decisions with a logical flow of argumentation
  • develop good arguments by using crucial argumentative tools;
  • recognize and avoid fallacies;
  • provide helpful peer feedback on argumentation
  • know the different roles within team, learn how to collaborate and how to deal with friction between team-members

In the Business Operations Management module you will learn about several knowledge domains. Besides the production management principles that are core to operations management, purchasing & supply management as well as supply chain management are key concepts within the operations management domain, and will receive substantial attention during this module. Your study activities concerning operations management (OM) will deal with concepts such as the design and management of production and supply chain processes within a company. Purchasing and supply management (PSM) pays specific attention to the purchasing function and the management buyer-supplier relationships. Due to the quantitative nature of operations management and the quantitative focus of the BOM module in the new International Business Administration program, considerable attention will be devoted to quantitative modeling (QuaMo). The inclusion of modeling will stimulate your analytical skills in a more general sense. The method & techniques learning line which is integrated in all modules of the study programme deals with probability during this module, as this is necessary knowledge for learning some of the operations management topics. The business skills learning line is mostly related to the project in this module. Main topics are argumentation, decision making and feedback capabilities.

Assumed previous knowledge
Basic understanding of probability and statistics. Basic level of understanding of algebra and calculus. Basic level of understanding of the phenomena (i) primary process, (ii) secondary process, (iii) transformation process
Module 2
Participating study
Bachelor International Business Administration
Required materials
Slack, N, Brandon-Jones, A., Johnston, R. (2019, 9th edition). Operations Management, Pearson.ISBN:9781292253961
Cousins, Lamming, Lawson, Squire (2008). Strategic supply management, Pearson. ISBN: 9780273651000
B.W. Taylor III (2015, 12th ed.). Introduction to Management Science, Pearson. ISBN 9781292092911. The books of Taylor and De Veaux et al. will be used in other IBA modules as well.
De Veaux, Velleman & Bock. Stats: Data and Models, 4th edition (global edition). Pearson. ISBN: 9781292101637. The books of Taylor and De Veaux et al. will be used in other IBA modules as well
Recommended materials
Instructional modes

Project supervised
Presence dutyYes

Project unsupervised

Response college
Presence dutyYes

Self study without assistance


Operations Management

Quantitative Modelling

Purchasing and Supply Management


Operations management simulation game

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