At the end of the study unit Applied Communication Skills (ACS) the student will be able to:
- recognize and identify psychological communication skills
- conduct a professional conversation by applying psychological communication skills
- providing feedback on professional psychological conversations of fellow students
- reflect in words and in writing on (own) behaviour
- connect to the frame of reference of the client
- build a trustful relationship with the client
- be professional during interaction with more than one other person in a professional setting by applying psychological communication skills
- switch perspectives during interactions
- providing feedback on group conversations
- apply theories on group dynamics on group behaviour
- create the transfer of theory, exercises and discussions
1 ...interact professionally with others 1-1 (language, clothing, atmosphere, presence)
2 ...to guide a conversation following the needs and the line of thinking of the client:
- recognize and identify psychological communication skills
- conduct a professional conversation by applying psychological communication skills
- providing feedback on professional psychological conversations of fellow students
- reflect in words and in writing on (own) behaviour
- connect to the frame of reference of the client
- build a trustful relationship with the client
3 ...work in a conversation according to the cooperation model (creating trust, working together, focus on following the client first)
4 …recognize and apply the basic and advanced communication skills
4 ...reflect on your personal patterns
5 …connect their personal patterns to the application and timing of specific communication skills
6 … reflect on the impact of your personal pattern in interaction with others
7 … actively step back from own reference frame and switch to perspective of others
8 ...explore of your personal patterns and challenges
9…. Observe the impact of own and others interaction
10 ...provide and receive feedback
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During the classes of the Applied Communication Skills study unit, you have the opportunity to combine the knowledge about communication, the Rogerian conditions, attunement and change of perspective during concrete experiences via the method of experiential learning. But, without the feedback and input of others, you don't make progress. For understanding how to bridge the gap between your perspective and others, you need the perspective of others. In normal life, we will encounter difficulties in communication, problems with attunement and differences in perspectives, but we won't discuss the ins and outs in detail, the way we will do it in a course on communication. For the discussion, you need the perspective of others: you depend on others and others depend on you.
In the first part of the module, we will focus on the conversation between two persons in which you have the professional role of guiding the conversation. You will learn a set of skills to fill your personal and proferssional toolbox, but more importantly, you will also learn how to use these and other skills in attuning to others. In the second part of the module we will focus on communication within groups, in which you have the role of being in charge of the group and will learn to be sensitive to what a group needs.
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This study unit is part of the module Psychological and Professional Skills (202000363). A module is offered as one educational unity and students take it as such.
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