Learning goals
At the end of this course, students will be able to: |
Relation with the final attainment targets: |
| 1. |
discuss the different perspectives on trust from various disciplines (sociology, social psychology, economics); |
1.1, 1.2, 1.5. |
| 2. |
discuss and describe the processes of trust creation within organizations and in organizations; |
1.2. |
| 3. |
describe the mechanisms behind the formation of trust in the online environment; |
1.2, 6.1. |
| 4. |
appraise the most effective response to an organizational crisis situation which could impact stakeholders’ trust in an organization; |
1.4, 4.3, 6.1. |
| 5. |
discuss the relation between trust and culture; |
1.4. |
| 6. |
explain variations in trust across different national cultures; and |
1.4. |
| 7. |
design an empirical study on trust in various organizational contexts. |
2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7. |
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In this course, we will explore the positive impact of trust on the establishment and the creation of various forms of interactions and exchanges, just as we will discuss the link between risk perception and trust in different contexts. The general discussion of what trust is and the relevant theories on its emergence and evolution will then proceed to an elaborate discussion of the role of trust in enhancing a range of positive organizational outcomes (e.g. commitment, satisfaction, productivity). Subsequently, the importance of trust for the success of organizations in both offline and online environments will be examined. Within this course, we will also focus on diverse strategies used to mitigate the negative consequences of breach of trust. For the duration of the course, seminal literature on trust from a range of disciplines (psychology, sociology, management science, marketing, human-computer interaction, and communication
science) will be used.
If their examination board and programme board allows it. Students from the following UT master programmes can follow this course: BA, BIT, CS, EST, EEM, ES, HS, IEM, ITECH, PSY and PA.
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