After this course, the students are able to:
- explain definitions and concepts related to quality and safety in healthcare, and apply them in practice
- explain the dynamics of (virtual) accreditation and quality control
- explain characteristics of and define how to implement Quality Management Systems on macro and meso levels
- apply quality management formats to analyse organisational issues
- identify organisation- and process related indicators for research on quality improvement or benchmarking, and apply benchmarking to identify improvement topics
- explain the characteristics of, and identify appropriate Safety Management Systems such as SAFETY-II
- select and use appropriate analysis techniques on safety incidents, including FRAM techniques
- explain indicator use, indicator design and its application in process improvement and apply and evaluate them in practice
- explain the characteristics of professional culture in improvement activities
- critical appraise and present results of journal papers related to quality and safety in healthcare, and translate them to relevant practice settings
- communicate (oral and in writing) on quality and safety issues
- identify and explain mechanisms of transparency, external communication on quality and safety, and its effects on reputation management
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Healthcare organizations worldwide are facing challenging quality and safety issues caused by global trends, such as ageing and lifestyle changes. These quality and safety issues are becoming increasingly important in healthcare organizations, especially in those with complex, technological processes. In addition, benchmarking and the relation with efficiency are major topics in this field. In this course ‘Quality Management in Healthcare’ you will gain knowledge on the history and it will be discussed how trends influence future development of quality and safety management. This will provide insight in ways how quality and safety of healthcare organizations can be improved and optimized. Quality management, benchmarking, accreditation and improvement techniques will be presented through case studies and tutorials. We will explore the impact of value based healthcare, safety, risk management and the reputation effects. The extent and nature of the quality and safety issues will be presented and approached on (inter)national and institutional levels. The topics will be offered by (guest) lectures, tutorials on safety case issues, workshops on indicator development, literature search tasks, project meetings and a visit to a large top-clinical/teaching hospital.
Entry requirements:
Bachelor courses on healthcare services, industrial engineering, communication sciences or biomedical technology.
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