SluitenHelpPrint
Switch to English
Cursus: 201600032
201600032
Quality Management in Healthcare
Cursus informatie
Cursus201600032
Studiepunten (ECTS)5
CursustypeCursus
VoertaalEngels
Contactpersoondr. A. Lenferink
E-maila.lenferink@utwente.nl
Docenten
Docent
prof.dr. W.H. van Harten
Docent
prof.dr. G.C.M. Kusters
Docent
dr. A. Lenferink
Contactpersoon van de cursus
dr. A. Lenferink
Docent
prof.dr. S. Siesling
Collegejaar2021
Aanvangsblok
1B
Aanmeldingsprocedure-
Inschrijven via OSIRISJa
Cursusdoelen
After this course, the student can:
1.       explain definitions and concepts related to quality and safety in healthcare, and apply them in practice
2.       explain characteristics of and define how to implement Quality Management Systems on macro and meso levels
3.       analyze improvement techniques such as Plan Do Check Act, improvement collaborative, increasing use of data, value based healthcare and benchmarking, and apply and evaluate them in different quality and safety issues
4.       identify and select appropriate Safety Management Systems such as SAFETY-II
5.       select and use appropriate analysis techniques on safety incidents, including FRAM techniques
6.       explain indicator use, indicator design and its application in process improvement and apply and evaluate them in practice
7.       explain the characteristics of professional culture in improvement activities
8.       critical appraise and present core findings of journal papers related to quality and safety management in healthcare, and translate them to relevant practice settings
9.       communicate (oral and in writing) on quality and safety issues
10.     identify and explain mechanisms of transparency, external communication on quality and safety and its effects on reputation management
Inhoud
Healthcare organizations worldwide are facing challenging quality and safety issues caused by global trends, such as ageing and lifestyle changes. These quality and safety issues are becoming increasingly important in healthcare organizations, especially in those with complex, technological processes. In addition, benchmarking and the relation with efficiency are major topics in this field. In this course ‘Quality Management in Healthcare’ you will gain knowledge on the history and it will be discussed how trends influence future development of quality and safety management. This will provide insight in ways how quality and safety of healthcare organizations can be improved and optimized. Quality management, benchmarking, accreditation and improvement techniques will be presented through case studies and tutorials. We will explore the impact of value based healthcare, safety, risk management and the reputation effects. The extent and nature of the quality and safety issues will be presented and approached on (inter)national and institutional levels. The topics will be offered by (guest) lectures, tutorials on safety case issues, workshops on indicator development, literature search tasks, project meetings and a visit to a large top-clinical/teaching hospital.

Entry requirements:
Bachelor courses on healthcare services, industrial engineering, communication sciences or biomedical technology.
Voorkennis
Students should have some basic knowledge on quality and safety in healthcare.
Voorkennis kan worden opgedaan met
For example the course “Kwaliteit en Veiligheid” (part of the module ‘Optimalisatie van Zorg’, 201300106).
Participating study
Master Health Sciences
Verplicht materiaal
Boek
The Health Care Quality Book; Vision, Strategy and Tools. van S.B. Ransom, M.S. Joshi and D Nash. Health Administration Press, fourth edition.
Studiemateriaal
The Patient safety toolbox (see Canvas)
Aanbevolen materiaal
Studiemateriaal
Papers on quality and safety issues in healthcare (see Canvas)
Werkvormen
Hoorcollege
AanwezigheidsplichtJa

Werkcollege
AanwezigheidsplichtJa

Zelfstudie geen begeleiding
AanwezigheidsplichtJa

Toetsen
Test

SluitenHelpPrint
Switch to English