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Course module: 201600032
201600032
Quality Management in Healthcare
Course info
Course module201600032
Credits (ECTS)5
Course typeCourse
Language of instructionEnglish
Contact persondr. A. Lenferink
E-maila.lenferink@utwente.nl
Lecturer(s)
Lecturer
prof.dr. W.H. van Harten
Lecturer
prof.dr. G.C.M. Kusters
Contactperson for the course
dr. A. Lenferink
Lecturer
dr. A. Lenferink
Lecturer
prof.dr. S. Siesling
Academic year2021
Starting block
1B
Application procedure-
Registration using OSIRISYes
Aims
After this course, the student can:
1.       explain definitions and concepts related to quality and safety in healthcare, and apply them in practice
2.       explain characteristics of and define how to implement Quality Management Systems on macro and meso levels
3.       analyze improvement techniques such as Plan Do Check Act, improvement collaborative, increasing use of data, value based healthcare and benchmarking, and apply and evaluate them in different quality and safety issues
4.       identify and select appropriate Safety Management Systems such as SAFETY-II
5.       select and use appropriate analysis techniques on safety incidents, including FRAM techniques
6.       explain indicator use, indicator design and its application in process improvement and apply and evaluate them in practice
7.       explain the characteristics of professional culture in improvement activities
8.       critical appraise and present core findings of journal papers related to quality and safety management in healthcare, and translate them to relevant practice settings
9.       communicate (oral and in writing) on quality and safety issues
10.     identify and explain mechanisms of transparency, external communication on quality and safety and its effects on reputation management
Content
Healthcare organizations worldwide are facing challenging quality and safety issues caused by global trends, such as ageing and lifestyle changes. These quality and safety issues are becoming increasingly important in healthcare organizations, especially in those with complex, technological processes. In addition, benchmarking and the relation with efficiency are major topics in this field. In this course ‘Quality Management in Healthcare’ you will gain knowledge on the history and it will be discussed how trends influence future development of quality and safety management. This will provide insight in ways how quality and safety of healthcare organizations can be improved and optimized. Quality management, benchmarking, accreditation and improvement techniques will be presented through case studies and tutorials. We will explore the impact of value based healthcare, safety, risk management and the reputation effects. The extent and nature of the quality and safety issues will be presented and approached on (inter)national and institutional levels. The topics will be offered by (guest) lectures, tutorials on safety case issues, workshops on indicator development, literature search tasks, project meetings and a visit to a large top-clinical/teaching hospital.

Entry requirements:
Bachelor courses on healthcare services, industrial engineering, communication sciences or biomedical technology.
Assumed previous knowledge
Students should have some basic knowledge on quality and safety in healthcare.
Previous knowledge can be gained by
For example the course “Kwaliteit en Veiligheid” (part of the module ‘Optimalisatie van Zorg’, 201300106).
Participating study
Master Health Sciences
Required materials
Book
The Health Care Quality Book; Vision, Strategy and Tools. van S.B. Ransom, M.S. Joshi and D Nash. Health Administration Press, fourth edition.
Course material
The Patient safety toolbox (see Canvas)
Recommended materials
Course material
Papers on quality and safety issues in healthcare (see Canvas)
Instructional modes
Lecture
Presence dutyYes

Self study without assistance
Presence dutyYes

Tutorial
Presence dutyYes

Tests
Test

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