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Cursus: 201400190
User Support
Cursus informatieRooster
Studiepunten (ECTS)5
Contactpersoondr. J. Karreman
Contactpersoon van de cursus
dr. J. Karreman
dr. J. Karreman
AanmeldingsprocedureZelf aanmelden via OSIRIS Student
Inschrijven via OSIRISJa
Learning goals
At the end of this course, students will be able to:
Relation with the final attainment targets:
1. recognize and describe the most important theories that form the basis of user support design; 1.2.
2. evaluate research results related to the design and usability of user support; 1.3, 1.4.
3. use theories and research results to design user support; 4.5.
4. explain how contemporary software systems, such as Component Content Management Systems facilitate the design and implementation of user documentation 4.4, 6.1.
5. advise organizations on how to design, implement and manage user documentation in an efficient and flexible way 3.1, 3.2, 3.3, 3.4, 3.5, 3.7.
In this course, we explore how organizations nowadays design, implement and update their user documentation. At home and at work, many people want or need to use new and complex technologies. User documentation is needed to support them using these technologies effectively and efficiently. Contemporary user documentation systems allow organizations to design and implement all user documentation in an efficient and flexible way. This facilitates the process of tailoring documentation to the target group’s specific needs. Students in this course have to advise an organization about a new user documentation system. This includes advice on the content and structure of documentation, including some examples they have designed themselves, and advice on how to manage all user documentation efficiently.

If their examination board and programme board allows it. Students from the following UT master programmes can follow this course: BA, BIT, CS, EST, EEM, HS and PSY.
Deelname eisen

Master students from the following master programmes from the University of Twente meet the general prerequisites: BIT, BA, CS, EST, EEM, HS, IEM, PSY.

Bachelor students who have the possibility to follow a master course during their bachelor programme and would like to take this course can submit a motivated request no later than three weeks before the start of the quartile, containing:
  • •   Study progress overview from Osiris
  • •   Description of how the student meets the course’s prerequisites
  • •   Approval of the programme director (or a delegate from the bachelor programme) for following this master course
The request should be sent to

Bachelor Communication Science
Premaster Communication Studies

Exchange students
Relevant domain specific knowledge. To be decided by the admission committee Communication Science.
Participating study
Master Communication Science
Verplicht materiaal
Scientific articles.
Aanbevolen materiaal

Exam and individual assignment

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