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Cursus: 201400190
201400190
User Support
Cursus informatieRooster
Cursus201400190
Studiepunten (ECTS)5
CursustypeCursus
VoertaalEngels
Contactpersoondr. J. Karreman
E-mailj.karreman@utwente.nl
Docenten
Contactpersoon van de cursus
dr. J. Karreman
Examinator
dr. J. Karreman
Collegejaar2022
Aanvangsblok
2A
AanmeldingsprocedureZelf aanmelden via OSIRIS Student
Inschrijven via OSIRISJa
Cursusdoelen
 
Learning goals
At the end of this course, students will be able to:
Relation with the final attainment targets:
1. recognize and describe the most important theories that form the basis of user support design; 1.2.
2. evaluate research results related to the design and usability of user support; 1.3, 1.4.
3. use theories and research results to design user support; 4.5.
4. explain how contemporary software systems, such as Component Content Management Systems facilitate the design and implementation of user documentation 4.4, 6.1.
5. advise organizations on how to design, implement and manage user documentation in an efficient and flexible way 3.1, 3.2, 3.3, 3.4, 3.5, 3.7.
Inhoud
In this course, we explore how organizations nowadays design, implement and update their user documentation. At home and at work, many people want or need to use new and complex technologies. User documentation is needed to support them using these technologies effectively and efficiently. Contemporary user documentation systems allow organizations to design and implement all user documentation in an efficient and flexible way. This facilitates the process of tailoring documentation to the target group’s specific needs. Students in this course have to advise an organization about a new user documentation system. This includes advice on the content and structure of documentation, including some examples they have designed themselves, and advice on how to manage all user documentation efficiently.

If their examination board and programme board allows it. Students from the following UT master programmes can follow this course: BA, BIT, CS, EST, EEM, HS and PSY.
 
Voorkennis
Bachelor Communication Science
Premaster Communication Studies

Exchange students
Relevant domain specific knowledge. To be decided by the admission committee Communication Science.
Participating study
Master Communication Science
Verplicht materiaal
Articles
Scientific articles.
Aanbevolen materiaal
-
Werkvormen
Hoorcollege
AanwezigheidsplichtJa

Toetsen
Exam and individual assignment

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